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Is Vietnam safe to visit?

Hoi An, VietnamI get asked a lot if it’s safe to go to Vietnam. I always answer this question by talking about how you have to be careful of pickpockets and just use common sense, etc, but the truth is that this question goes much deeper than that. It’s about Americans wondering if those we used to see as enemies are now in fact welcoming hosts?

And the answer is yes, yes it’s safe and yes they’re gracious, kind and welcoming hosts. You see, the Vietnam war, while still rather raw for us, is something that Vietnam had to rapidly get over. Reunification caused a lot of pain, but it forced the country to pull off the bandaid and move on in healing their country. Also, if you’ve watched the Ken Burns documentary you know that the American war was just a continuation of a struggle the Vietnamese had faced for centuries. Post war Vietnam had to re-grow and they had to get past the past.

For America, our healing was different. As we were the ones that withdrew, it felt a little bit like a Band-Aid you could never take off, like a wound that would forever be on the collective American soul. Now as travelers, you can’t help but know about that wound. You can’t help but feel we had unfinished business in Vietnam and wonder if that business is going to become yours, as soon as you touch down on Vietnamese soil.

The answer is absolutely not. The healing that needs to be done isn’t actually on the Vietnamese side, but more on our side. It’s amazing to realize that this country has come an incredibly long way since the war, pulling more people per capita above the poverty line than any other country on earth, and truly come out of a brutal time in their history to be a stronger, more united, and quite honestly fascinating country.

The first time I went to Vietnam I was nervous, I remember checking in, going through immigration and realizing that I was for the first time in my life entering a communist country. That was a new experience for me and growing up had been something that we were taught to fear. After a few days in Vietnam I realized that these warm, open, dynamic people had gotten past the history that we as Americans were having trouble doing. I could ask questions, I could ask them to tell me about their experiences and I wasn’t in fact pulling off any Band-Aids for them, I was merely asking them about a small part of their history. I think they found it fascinating that we wanted to know, that we wanted to understand and that they were proud of the unified Vietnam they got to show us.

Mr. Nam is a perfect example of this, as a Vietnamese Vietnam war veteran he lived for years under the ground in the Cu Chi Tunnels – meeting his wife, making babies, having a family, having a life, all underground. He lost an eye and an arm in the war, but he didn’t lose his sense of compassion or his incredible hosting ability. Drinking rice wine with Mr. Nam and eating his daughter-in-law‘s famous spring rolls has led me to the realization that letting things go, letting the past go and moving on and finding those friendships, is really a key part to life, we all have our own wars in our past and we could use a lesson from Mr. Nam in getting over.

So to answer the question yes, you’re absolutely safe in Vietnam, but I wouldn’t put your wallet in your back pocket when you visit the market and I’d get ready to bargain hard! The people are kind and friendly and there’s a ton of energy in the country right now as it moves forwards in its development. Vietnam should be on everyone’s must-visit list and our history only makes it a more intimate experience!… Read more »

Journeys Within handing over Southeast Asia ground operations offices to our local staff

The Journeys Within team

When we founded Journeys Within Tour Company out of the Journeys Within Boutique Hotel in Siem Reap, Cambodia, I had no idea what I was doing.

I remember early on a friend in the industry asked me, “Are you a ground operator or a tour operator?”

He was rewarded with a blank stare.

It turns out that ground operators have local offices on the ground, hire the guides and drivers, and book the various activities a traveler will experience. A tour operator is based in the U.S. and works with the clients to put together an itinerary, which, when ready to go, is booked through one or more ground operators. (Want more details? See April’s great blog post about the differences here.)

After having this explained to me I promptly replied, “Oh, I need to do both!”

In those early days while I was living in Cambodia, we were working directly with the guides, drivers, hotel managers and other elements of the trip and we hadn’t found any companies in Southeast Asia that we felt had the same standards we did – a high level of service, customization and a willingness to go above and beyond for every trip.

On the other hand, I loved working with the clients. I loved hearing what they liked and didn’t like, and putting together the dream itinerary for them. I couldn’t imagine not keeping that pie together, thus Journeys Within was born.

We opened offices in Cambodia, Thailand, Laos and Vietnam and partnered with a friend in Myanmar. We trained guides and worked with drivers. We worked with our local offices to build capacity and to grow our team. We hired April and grew our U.S. office so clients could easily contact us and so we could have a presence here in the States.

Splitting my time between the U.S. and Southeast Asia, I ran one business, comprised of at least five different companies. (Oh, and we started and ran an amazing sister non-profit called Journeys Within Our Community.)

It has been a wonderful adventure and I think it allowed Journeys Within to become what it is today – a global family dedicated to creating incredible trips.

Now, as we look to the future, we are realizing it is time to evolve.

This year two things have happened simultaneously that have made the path forward become very clear.

The first is that more and more guests are asking us to book trips for them in other areas of the world – areas that we know and love, but we don’t have the time or energy to work on, as we are so involved in Southeast Asia. Our clients are asking us to be a true tour operator.

As we’ve seen this phenomenon happen, I have also realized the capacity of our ground teams. When we first started the offices in each country, it was because I needed to train our team and create the experience we wanted for our guests. Tourism in Southeast Asia was new and we moved there because we felt we were creating jobs, not taking them away from locals. Sure enough we’ve created those jobs and built these incredible local teams, and they are now at the point that they don’t need me.

Don’t get me wrong, they still want our amazing clients to come and travel with them; it’s me looking over their shoulders that they don’t need. So, with this in mind, I have decided to hand our local offices over to our local teams.

This won’t happen overnight, but in the next six months we will transition to them owning and operating their own ground operations offices. They’re ready to take over and I’m ready to let go!

I couldn’t be more proud of our teams on the ground and the fact that they are ready to run these ground operations businesses on their own. I’m excited to work with them to keep the standards as high as they are and to watch them grow. In Southeast Asia, ownership is king and my teams deserve to own their own slice of the Journeys Within pie!

In fact we’ve already tested this roadmap with Michelle and Khoa in Vietnam. Khoa has been a Journeys Within guide for over 12 years and his wife Michelle was our original Vietnam Director. Now, we have partnered with Michelle and Khoa and they have their own ground operation in Vietnam, running the Journeys Within tours and creating incredible experiences for our guests. We will use this model as we hand over the Laos and Cambodia offices to our teams on the ground there and we’re excited that we can keep the high level of service, but empower our local teams.

As for us in the U.S. office, the transition will allow all of us to embrace being a tour operator and continue providing the incredible customer service that has won us recognition as one of Travel + Leisure’s Top 10 Tour Operators in the World (thanks to your votes!). And we hope in the future to be able to add destinations and tours beyond Southeast Asia, with the same Journeys Within quality, service and adventure.

So when I’m asked now, I can answer quickly: “We’re a tour operator, but we work very closely with our amazing ground operators.”

Sincerely,

Andrea Ross

p.s. Nothing will change in terms of how you work with us here at Journeys Within. April and I will still be your points of contact in the U.S. office. Give us a call at 877-454-3672 anytime!

What our Southeast Asia staff are saying

Play video: Narla's reaction

Click here for a short video we shot with Narla about the transition. We also spoke with Michelle Nguyen of In Country Tours, the ground operator who will be working with Journeys Within to execute tours in Vietnam and Cambodia after the change in company structure…

Andrea Ross: After working for Journeys Within for so many years, how do you feel now that you’re running your own company and working with Journeys Within?

Michelle Nguyen: We are an extension of the team, whether it’s working with the guiding stars or with the unicorn warriors in the office. Having fun and working hard together for a common vision is a great motivator. It’s such a great opportunity to continue to work with people you know who share the same ethos and approach to experiential travel and customer care as we do.

Andrea: What does being in the Journeys Within family mean to you?

Michelle: We feel very blessed and fortunate. Over the years we have all established such a close bond, one built through an extensive time of learning together, understanding and supporting each other. It is rare to find a business that is so successful in proactively growing and enriching lives as Journeys Within is. You share time and experiences not only with your team, but also gathered under the Journeys Within umbrella are their family members. We feel the importance of people. Even this past summer, we all went away on holiday together and it was so special to feel everyone’s happiness.

Andrea: What does owning and running your own company mean to you?

Michelle: It is the opportunity to bring some “sunshine” to as many people’s lives as possible through doing something you are passionate about.… Read more »

Ban Kok village finishes school upgrades with donations from Journeys Within travelers

Journeys Within travelers who visited the village of Ban Kok, Laos will be excited to see the upgrades their donations have made possible at the Ban Kok school site.

A new sidewalk and fence have recently been completed, providing the kids with safer access to education in this rural village.

Read more »

Introducing the “Refill Not Landfill” campaign

Refill Not Landfill logo

From the very beginnings of Journeys Within in Cambodia, we’ve tried to find a solution to the thousands of plastic single-use water bottles that accumulate over time. Like in many developing countries, the tap water in Cambodia and throughout Southeast Asia is not safe to drink, thus single-use plastic water bottles become the norm for visitors, and our guests were no exception.

For years all of Journeys Within’s cars and vans had a cooler in the back full of these environmentally-devastating bottles. Cambodia doesn’t have any plastic bottle recycling, so every bottle was ending up in a landfill, or worse, in the Tonle Sap or Mekong rivers.

Exploring Angkor
Andrea, Callie and Couper explore the Angkor temples with their Refill Not Landfill reusable water bottles.

At the Journeys Within Boutique Hotel we offered glass water bottles in every room and at meals filled up glasses with water, rather than use more plastic bottles, but it was a small dent in a large problem. At one point we ordered BPA-free water bottles and gave them out to each guest, but we soon realized that our drivers and guides were filling these water bottles up from single-use bottles and the problem wasn’t being solved – it was merely being hidden from our guests.

Skip ahead to 2016… Christian De Boer, now the GM of the amazing Jaya House River Park Hotel, came up with and promoted the Refill Not Landfill campaign, and like we had done many years ago, printed up bottles for each of his guests. Here however, is where Christian was able to come up with a real solution to the problem.

Refill Not Landfill bottles in action

Not only did he partner with tour companies like Journeys Within, but he also got restaurants, hotels and entertainment venues to set up refill stations. These refill stations consist of larger water bottles that have clean, filtered water and can be used to refill the smaller reusable bottles. So now, guests can have a Journeys Within water bottle, but get it filled up at their hotel, at their lunch stop and even at the circus that night.

On my July 2017 trip to Cambodia, the kids and I loved having our bottles and we made the most of so many of the refill stations. More and more partners are joining the community initiative and Journeys Within is so proud to be a founding member. Check out this video that highlights how a day without single-use water bottles in Cambodia becomes a reality…

ABOUT REFILL NOT LANDFILL

Refill Not Landfill aims to cut down on the millions of plastic water bottles discarded in Cambodia each year by offering an alternative: reusable aluminum bottles. Our informal consortium hopes to revolutionize the way that tourists consume water in a country where few plastic containers are recycled, with most ending up in mountainous landfills or piling up beside roads, choking the Kingdom’s waterways and littering azure fields with waste. Click here to read more…

Refill Not Landfill bottles in action

Refill Not Landfill bottles in action

Refill Not Landfill bottles in actionRead more »