By Kwanchanok Meechai “Jeab”, Thailand Director
We just finished a week of guide training in Thailand and it was a great week! Guide training is important because the guide is the heart of the tour as they are the person who shows the country to the guest. The guide must be knowledgeable, informative and service minded, which is why we need to have guide training: to keep the guides fresh and to let them know how important they are and we couldn’t do a good tour for the guest if we don’t have them.
My week was absolutely fantastic as Andrea and I did many things such as hotel inspections, survey for new tours, and guide training when we spent the day with all the guides.
The guides also had a blast! They like that Journeys Within thinks that they are important. They like that they have a chance to meet with the owner and they get to know each other more and more as Andrea does guide training every year. They love to hear that the company is growing and the success in of all our community projects.
As Andrea has been doing guide training since she started the company that means she knows all the guides that work for us in SEA, so she know which character of guide would best match the guest’s needs. Also she gets a good deal with the hotels management that she meets to get the special rate for the guests.
The guides love to meet Andrea and I love to spend time with her too. Oh, there are many reasons, but I will just say some of them that happened to the guides and me during training.
– She is easy going and always smiles 🙂
– She loves adventure & is brave enough to do everything!
– She always listens to other people’s opinions & is respectful.
– She is modest, honest and loves to make the people happy and helpful.
– She is creative and tries to offer new tours for the client.
And YES, she is the team builder for me!
I am so glad that we got to do Guide Training 2011 together; I know this will make everyone feel good and it makes us an even stronger team!
I loved your update, Jeab! The sunglasses are especially wonderful! Please wear them to protect your eyes How cute they have Journeys Within on the eye pieces. Thanks for the posting and all the great photos.
Thanks Jeab, it was a great week and we got SOOOO much done!! Love Thailand and our guides and you, my roommate:) – Andrea
That’s the lastest surprise one in the bottom of our guide training kit Janet 🙂
Hopefully, you missing me! Have a safe trip! 🙂