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The end of an era: Journeys Within Boutique Hotel to become Unique Boutique

Journeys Within Boutique Hotel
The Journeys Within Boutique Hotel is becoming the Unique Boutique.

It is with both a heavy heart and an excited step that I announce the sale of the Journeys Within Boutique Hotel in Siem Reap, Cambodia.

For almost 12 years, Brandon and I poured our hearts and souls and a whole lot of sweat into making this little property something special, both for our staff and for our guests. I honestly believe we succeeded, and short of my children, I don’t think I’m prouder of anything else in my life. From the gardens to the intimately decorated rooms, I believe it’s a special place, with a special heart.

Of course the true strength of Journeys Within Boutique Hotel has always been the people. Our amazing team worked tirelessly and always with a smile, and our guests were some of the most interesting and fun people ever. I feel honored that I got to be on such an incredible team and play host to such wonderful people.

The truth is that running a hotel is both a wonderful and an exhausting experience! When the electricity goes out at 5 p.m. or the dogs next door start barking at 2 a.m., you better believe that hotel owners are up and worrying. It was an incredible adventure, but it is time to pass the adventure along to another family.

The hotel staff was (and will remain) amazing.
The hotel staff was (and will remain) amazing.

I’m excited to not have to worry about hotel TripAdvisor reviews anymore, and Brandon is excited to get out to his farm and be able to focus on bean sprouts and goats. The pressure of running a hotel can be overwhelming and we both felt it was time to move on. It was a bittersweet goodbye.

Now of course the details: We have sold the hotel to a lovely Cambodian couple who are excited to rename it the “Unique Boutique” and to continue working with the amazing team we have assembled. Michelle, our Manager, will stay on as well and I’m sure will keep the service and experience at the level guests have raved about throughout the years.

I’m thrilled that our team has stayed on and I have made a pledge that no matter what happens or where they go, I will continue to support the kids we’ve always supported as they continue their education. For me, seeing my team’s kids grow up and have so many opportunities is incredibly heartwarming and I will continue to support them for as long as they need it.

Journeys Within will continue to support the education of the staff's children.
Journeys Within will continue to support the education of the staff’s children.

The Journeys Within Tour Company is still going strong and we will continue to book our guests into Unique Boutique when it’s a fit for them. I will admit it was fun on my last visit to see the other hotel options around Siem Reap and know that we have so many amazing properties to book. With that said, there’s nothing like home.

Journeys Within Boutique Hotel was a true labor of love and I will miss it. More than that, I will miss my incredible team. There are too many stories that include laughter and tears and always those people that made Journeys Within Boutique Hotel special.

I know it’s not “goodbye” as I continue to support their kids and will see them every chance I get, but I will miss being on their team.

As Holden Caulfield once said, “Don’t ever tell anybody anything. If you do, you start missing everybody.”

Video memories…

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Year 8: 2011

In our 8th year, Journeys Within B & B became Journeys Within Boutique Hotel. Even with the hotel construction keeping things busy, the team still managed to make a lot of memories traveling around the region, making 2011 a very photogenic year!

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2011

Milestones:

Journeys Within receives Global Vision Award from Travel + Leisure Magazine

Launched Journeys Within Family Adventure Tours

Journeys Within B & B becomes Journeys Within Boutique Hotel, opening 5 new guest rooms, a spa and a restaurant

Press:

Los Angeles Times: Beyond Angkor, Cambodia, a Khmer kingdom emerges from the jungle

Conde Nast Traveler: Andrea Ross – Top Travel Specialist

Budget Travel Real Deals: BT Flashback: Cambodia

The Constant Traveler: Travel Pioneers in Southeast Asia

Travel Weekly: An exceptional tour, traced to its roots

The Perrin Post: Family Travel Contest: Tips for International Travel with Kids

Shanghai Talk Magazine: Stepping Out & Giving Back

Key Hires:

Binh Houng:

What year did join Team Journeys Within?:

2011

What were your thoughts of the company that first year?:

For me, I have worked officially with Journeys Within since 2011 but I met Andrea in April 2010. We did great trip to Quang Ngai Long Wall, at that time it seemed that we are the first foreign group find the way to go there. And that was on my birthday, 3rd April and Andrea had a very kind decision: I can go home earlier and she will go to airport by herself. I can enjoy my birthday with my family. That was the first time I worked with her. She made me think about a real boss. So I met her and worked with Journeys Within’s clients until January of 2011. Of course, I agreed without being worry when she asked me to work as full time guide for Journeys Within.

Kanika Peou:

What year did join Team Journeys Within?:

2011

What were your thoughts of the company that first year?:

In first year, I thought that Journeys Within is quite busy because at that time Tour Company at Journeys Within Hotel were stayed together and it is under construction.

 

Special Memories from 2011:

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Callie relaxes in a hammock in Kep
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A typical commute in Cambodia
2011 couper and the girls in kep
Couper, Srey Nut and Chen on a boat to Rabbit Island in Kep, Cambodia
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The ever so stylish construction crew hard at work on the new bungalows at Journeys Within Boutique Hotel.
2011 kids playing at phic noy
Kids at play at Phik Noy in Luang Prabang, Laos.
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Nicole captures the beauty of this sleepy village in Laos
2011 phnom penh
Andrea, Srey Nut, Chen, Couper and Callie hang out with a bear on a tour of the Phnom Tamao Zoo in Phnom Penh, Cambodia
2011 sunset in kep
A picture perfect sunset in Kep, Cambodia
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Brandon rides through the floods in Siem Reap, Cambodia
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Flooding at Journeys Within Boutique Hotel.
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The Journeys Within Boutique Hotel staff are all smiles while they work!
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After living in Cambodia for years, Andrea still loves to explore hidden temples
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Couper gets a visit from a friend from the US! Griffin and Couper discussing very important fishing skills before heading out for a swim.
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A lone house among the flooded rice patties in Siem Reap, Cambodia
2011 april with a calf
April with a calf in Chiang Mai, Thailand.
2011 bangkok team
The Bangkok team and April enjoy dinner together
Callie and I on our way to Jeab's house
Andrea and Callie on their way to Jeab’s house in Bangkok
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Andrea Ross and her best friend Andrea Marshall tour Thailand together
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Andrea and Callie at the beach
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I’m pretty sure it doesn’t get much cuter than this picture of Callie in her pink tutu swim suit in the crystal clear waters
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Callie tries out the famous street food in Bangkok
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The Andreas on tour with Callie and friends
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Callie always finds the camera – say cheese!
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Couper, Chen, Srey Nut and Callie on tour in Phnom Penh, Cambodia.
Being kids at Rabbit Island
Best friends at Rabbit Island – Kep, Cambodia.
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The Journeys Within Boutique Hotel staff and their families
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Sunday Art Class at Journeys Within Our Community
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Family of four on a single moto in Siem Reap, Cambodia
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A family on tour visits the village where they donated a water well through JWOC.
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Srey Nut, Callie and Chen on a tuk tuk on their way to a play date in Siem Reap
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Couper on an island in Halong Bay
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Callie and Couper visit with their Nana in Halong Bay
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Binh at the Long Wall of Quang Ngai
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Andrea and Binh sit down with a villager at the Long Wall
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Brandon, Callie, Couper, Jo and Toby on a family vacation in Vietnam
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Andrea remembers her river guiding skills and steers the boat in the Mekong
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Rosie, Khoa and Michelle’s daughter, on the Mekong in Vietnam
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Couper serenades Rosie and Callie while on a boat in the Mekong.
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Callie and Andrea in Dalat, Vietnam
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Callie and Couper giving alms at a temple in Vietnam
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Andrea, Callie and Jo take a picture with their favortie tailors in Hoi An, Vietnam.
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Callie poses in her Ao Dai in Hoi An, Vietnam.
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Callie, Rosie and Couper in the bus on tour in Vietnam
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Brandon with his parents on flight to their next Vietnam destination
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Andrea, Brandon, Callie and Couper visit a homestay in Cambodia with Narla
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Brandon, Narla and the kids enjoy a picnic at a temple in Cambodia
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Brandon, Callie, Couper and Andrea at a temple in Cambodia.
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Brandon gives Couper a lift

 … Read more »

Journeys Within Boutique Hotel recognized for exceptional service

Journeys  Within Boutique Hotel is proud to be named in the Top 25 hotels in all of Cambodia for the excellent service the staff provide. We couldn’t be prouder of our hard-working crew who took the number 15 spot …

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Journey’s Within Boutique Hotel in Siem Reap has been recognized by Tripadvisor as one of the Top 25 Hotels With Exceptional Services in Cambodia. This Certificate for Excellence award recognizes hotels based on the feedback of those who matter most –the customers!

“It’s fantastic being recognized as one of the top 25 hotels in Cambodia for exceptional services — the staff do such a wonderful job of ensuring our guest have the most relaxing holiday in their own tropical paradise,” said Michelle Crawford, Journeys Within Boutique Hotel manager. “I get so many comments from guests when they leave about the care and attention they received during their stay, saying that they can see the staff really love their jobs and working with Journeys Within.”

Ranked number 15 overall, Journeys Within’s small boutique hotel is proud to offer a level of service on par with the biggest properties in Cambodia.

The Tripadvisor customer reviews speak for themselves:

We chose journeys within based on previous reviews and we were not disappointed! [It was] so nice to stay somewhere with character rather than a faceless chain hotel. The staff was all EXCELLENT – friendly and efficient. – Most recent review left by Senior Contributor, Aberdeen.

Opened in 2004, Journeys Within Boutique Hotel is a quiet oasis on the outskirts of busy SiemReap and just minutes from the Angkor temples, that offers the service and hospitality of a B&B, with the facilities of a 5-star resort. Over time the hotel has expanded the number of rooms offered but the service and hospitality for which Journeys Within is famous has remained the same.

“The Journeys Within staff would like to thank all of our guests for recognizing our dedication and hard work,” said Michelle. “It means the most coming from the people we aim to please.”

In addition to our hotel’s recognition, four of Journeys Within’s favourite destinations have made the TA’s Top Destinations in the world. Vietnam’s charming city of Hanoi and the temple town of Siem Reap in Cambodia were ranked 8 and 9 respectively while Thailand’s Bangkok and Chiang Mai rounded out the top 25 destinations in the world. As a Conde Nast specialist in the area, Journeys Within founder Andrea Ross knows just how special these locations are and why they deserve to be on the list.

“Southeast Asian destinations always rank high on the TripAdvisor lists because the people in this region are just so warm and welcoming. I think anyone that has traveled with us knows the level of service, from guides, to drivers to hotel staff is just unparalleled. Those listed are also such unique destination. Hanoi has got to be one of the most interesting cities in the world and as Siem Reap grows you can now see the largest religious monument in the world, have a world-class meal and enjoy an authentic rural adventure in the same place.  I love that so many cities in our region are recognized by Tripadvisor and of course to see our team’s hard work at Journeys Within Boutique Hotel pay off is always so exciting,” said Andrea.

 … Read more »

Buzzfeed loves us! (And you will too!)

Journeys Within Boutique Hotel has caught the eye of the Buzzfeed community as one of the most amazing bed & breakfasts in the world. And yes, you can stay forever or at least you will want to …

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Anyone who has stayed at the Journeys Within Boutique Hotel won’t be surprised that Buzzfeed has recognized ours as one of the best Bed & Breakfasts in the world. Listing the complimentary computers, free laundry and daily tuk-tuk rides the aggregate website points out the obvious.

What Buzzfeed didn’t mention is what we believe sets our hotel apart — the staff!  Whether it is Rath in the dining room or Makara at the front desk, we consistently receive feedback forms from guests who have been wowed by the services offered.

Offering personalized service in a setting that is second to none, Journeys Within is honoured to be recognized by the Buzzfeed community.

 … Read more »

Thanks for the memories…

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Miranda tags along with the Journeys Within team as they work to make one lucky couple’s dream-date come true…

Few people would describe me as a romantic. I love the idea of love as much as the next girl, but my practical nature usual keeps life’s mushier feelings at bay. Recently however, I witnessed a day so enchanting it reduced me to likes of a love-sick teen.

Part of a special Conde Nast Dream Trip, the Journeys Within team was tasked with arranging an unforgettable day for a couple looking to commemorate their commitment to each other.

Starting early, the ground team and I headed about 125 km outside of Siem Reap; our destination was Prasat Banteay Ampil to arrange a private lunch at this very remote and untouched temple. After arriving in a neighboring village, we moved all the necessary equipment – gas burners, food, drinks, cooking utensils and a table and chairs among other things – into a cart, for transport us further off the beaten path.

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Rath — a server at our Journeys Within Boutique Hotel and the hostess for the day — riding the cart to Banteay Ampil with all the necessary provisions.

While ours was a bumpy and dusty ride, one that made me nostalgic for fall and Christmas wagon rides back home, I was told the guests would sadly miss out on this portion of the journey as they were arriving by helicopter.

Isolated from the crowds that Angkor draws, this crumbling temple fits the bill of what is envisioned when you hear the phrase ‘ancient ruins.’ While the beautiful stones structures at the site are intact enough to be recognizable, nature has reclaimed Banteay Ampril enough to give it a wild and undiscovered feel.

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Banteay Ampil, located about 125 km north of Siem Reap, seems as untouched a temple as one could find. It also makes for a very unique setting for a lunch-for-two.

Part of the appeal of lunching at a location that takes great effort or helicopter to see is that few other will get to venture there.  There is not a person for miles save a dozen locals and their children using the temple as a jungle-gym, adding to the mystery and romantic feel of setting.

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“Dave” and a pal exploring the inside of Banteay Ampil.

With coconut chicken curry, chicken and cashews, mango salad, friend spring rolls and a dessert of sticky rice with mangoes all on the menu for the luncheon, Chef  Touch and her helpers quickly got to business. With stunning efficiency they made cooking in the jungle look like, well, a piece of cake.

Chef Tooch preparing a tomato flower for the lunch presentation.
Chef Touch preparing a tomato flower for the lunch presentation.

Soon enough, the chopper arrived and the guests were left to enjoy their gourmet lunch in peace and quiet, serenaded only by the sounds of nearby cicadas. After the pair had finished, graciously thanked the staff and flown the coop, the gang and I washed up and reloaded the carts for the trip home. And while the lunch was over, I learned the dream-date was far from it.

In the evening it was arranged that Sofitel would be catering a private affair at Thommanon in Angkor for the couple. One of the smaller, but well loved Hindu temples in Angkor, Thommanon was decorated with hundreds of candles and flood lights in honour of the evening, giving the already impressive locale an even more majestic atmosphere.

Thommanon at Angkor before the guests arrive. Set with hundreds of candles and flood lights, it was hard not to feel the romance in the air.
Thommanon at Angkor before the guests arrive. Set with hundreds of candles and flood lights, it was hard not to feel the romance in the air.

Venturing over the Thommanon I was blown away sheer grandeur of the gesture. Standing in the shadow of the 900-year-old temple it was impossible to feel anything but joy — and the slightest touch of envy — for the couple who had the pleasure of enjoying the evening prepared for them.

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Just before the guests arrived the sun had almost completely vanished, setting the mood.

Driving out of Angkor back home, my eyes were brimming with tears and I was giddy with idea of such a romantic notion — exactly the reaction that pushes our planners to go the extra mile for guests, Narla, our Cambodian director informed me.

While the dream date I witnessed may be over-the-top and out of reach for many – helicopters don’t come cheap — it showed the caliber of experience that can be made with the care and detail of a good team, regardless of scale.

With a little help from your friends, or the hardworking Journeys With crew, our guest make moments that I can assure you, will never be forgotten.… Read more »